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LightSim Terms of Service

1. General Provisions

1.1. This Terms of Service (the "Agreement") governs the use of the LightSim mobile application (the "Application").

1.2. Business-Inform LLC (the "Company") operates the Application and provides Users with the ability to purchase eSIMs in accordance with this Agreement.

1.3. By using the Application, the User confirms that they have read this Agreement and accept its terms.

2. Purpose of the Application

2.1. The Application is intended for selecting, purchasing, installing, and managing electronic SIM cards (eSIMs) of foreign telecommunications operators.

2.2. The Company operates the Application, processes eSIM purchases, and takes all reasonable measures to ensure its functioning.

2.3. Mobile communication services are provided by the relevant foreign telecommunications operators.

2.4. The Company is not a telecommunications operator and does not provide mobile radiotelephone communication services.

3. Registration

3.1. To use certain features of the Application, the User creates an account.

3.2. When registering, the User provides:

  • email address;
  • name (optional).

3.3. The User is responsible for keeping their account login details secure and must not share them with third parties.

4. Use of the Application

4.1. The User may use the Application solely for its intended purpose.

4.2. The User is prohibited from:

  • interfering with the operation of the Application or attempting to disrupt its functioning;
  • obtaining or attempting to obtain unauthorised access to the Application, other users' accounts, or the Company's information systems;
  • using the Application in a manner that may cause harm to the Company or third parties.

4.3. The Company has the right to restrict or terminate the User's access to the Application in the event of a violation of this Agreement or the requirements of the legislation of the Russian Federation.

5. Purchase, Delivery, and Refund of eSIM

5.1. Purchase

5.1.1. The User independently selects the eSIM and tariff.

5.1.2. Before purchasing an eSIM, the User must independently verify that their device supports eSIM technology.

5.1.3. Payment is made using Russian payment services and banks.

5.1.4. The Company does not receive or store Users' bank card details.

5.2. Delivery

5.2.1. After successful payment, the purchased eSIM becomes available in the "My Packages" section of the Application.

5.2.2. A purchase confirmation is sent to the User's email address.

5.2.3. The information necessary to install the eSIM is available in the User's account.

5.3. Refund

5.3.1. The User has the right to request a refund within 30 calendar days of the date of purchase if:

  • the eSIM cannot be activated; or
  • the eSIM cannot be used prior to the commencement of communication services for reasons beyond the User's control.

5.3.2. When reviewing a request, the Company has the right to request information necessary to verify the circumstances, including the device model, country of use, screenshots of device settings, and other information.

5.3.3. The User is obliged to provide the requested information and assist with the review of the request.

5.3.4. If the request is granted, the User may choose:

  • a refund to the bank card used for payment;
  • a corresponding amount credited as L-Coins.

5.3.5. The Company makes a decision on the request within 3 business days of receiving all necessary information. The time it takes for funds to be credited depends on the bank or payment system.

5.3.6. Refunds are not issued if the eSIM was successfully activated and the provision of communication services has begun, except as provided for by the legislation of the Russian Federation.

5.3.7. The value of unused traffic or the remaining validity period of a purchased package is not refunded after the provision of communication services has begun.

5.3.8. The Company has the right to refuse a refund and restrict access to the Application if fraudulent activity or abuse of rights is detected.

6. L-Coins

6.1. L-Coins are the Application's internal bonus units.

6.2. L-Coins are not money, electronic money, digital currency, or a means of payment.

7. Account Deletion

7.1. The User has the right to delete their account through the Application.

7.2. After submitting a request, the account is placed into deletion mode.

7.3. The User's personal data is deleted after 30 calendar days, except for information the Company is required to retain in accordance with the legislation of the Russian Federation.

8. Amendments to the Agreement

8.1. The Company has the right to make amendments to this Agreement.

8.2. A new version of the Agreement takes effect from the moment it is posted in the Application, unless otherwise provided by the new version.

9. Final Provisions

9.1. This Agreement is governed by the legislation of the Russian Federation.

9.2. The parties shall endeavour to resolve disputes and disagreements through negotiation. If no agreement is reached, the dispute shall be resolved in court in accordance with the legislation of the Russian Federation.

9.3. For questions regarding the use of the Application, the User may contact customer support via the in-app chat or by email at: support@lightsim.ru.